Frequently Asked Questions
Everything you need to know about bringing the spirit of Hawaii to your doorstep.
How long does shipping take from Hawaii?
Orders typically process within 1-2 business days. Shipping to the U.S. mainland generally takes 3-5 business days via USPS Priority Mail or FedEx, depending on your location.
Do you ship internationally?
Yes, Yay Hawaii ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
What is your return policy?
We want you to love your purchase! If you are not satisfied, you can return most items in their original condition within 30 days of delivery for a full refund or exchange.
Are your products authentically made in Hawaii?
We take pride in supporting local artisans. A significant majority of our products are designed or manufactured right here in the islands to ensure true Hawaiian quality and authenticity.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.