Returns & Exchanges
At Yay Hawaii, we want you to love your purchase; if you are not completely satisfied, you can return or exchange eligible items within 30 days of delivery. Please ensure all items are in their original, unused condition with tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging and include the packing slip or a note with your order details.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing